Cancellation & Refund Policy

Last updated: 4 October 2026

Returns and refunds

If your order arrives damaged or incorrect, or you are not happy with it, message us on WhatsApp within 15 days of delivery. We will arrange a replacement or a refund. Once a refund is confirmed, we process it to your original payment method within 5–7 business days.

After the 15-day window

Requests made more than 15 days after delivery are considered case by case and are not guaranteed.

Cancelling a newspaper subscription

You can cancel your Paper Pot or Tiny Times subscription at any time — there is no lock-in period. Cancelling stops future billing; it does not automatically refund payments already made outside the 15-day window above. To cancel, message us on WhatsApp with your registered name and phone number.

Pausing a subscription

If you would rather pause deliveries than cancel, message us on WhatsApp and we will pause your subscription until you are ready to resume.

Cancelling a single order

You can cancel an order before it is dispatched. Once an order has been dispatched, please use the returns process above.

Bulk and co-branded orders

Bulk, school and co-branded orders follow the terms in your agreed quote. Because co-branded copies are printed specially for you, they cannot be cancelled or refunded once printing has started, unless they arrive faulty or damaged.

Failed or duplicate payments

If you were charged in error, or a payment failed but the money was still deducted, message us with the payment details (date, amount and any reference number). We will investigate and refund any confirmed erroneous charge within 5–7 business days.

How to reach us

All cancellation and refund requests are handled over WhatsApp or email.

You can reach us on WhatsApp at , by email at , or through our Contact page. We aim to reply within 24 working hours.